Help and questions about OOTDBuy in Canada

No. OOTDBuy is a purchasing agent: it buys from Chinese third-party shops in your name, photographs the parcel in its warehouse, then you book an international SKU. ootdbuyspreadsheet.ca is an independent information desk. Orders, payment and claims stay on https://ootdbuy.com/. The cards on ootdbuyspreadsheet.ca are a reading of the finds index, not stock OOTDBuy owns. Payment never happens on this hostname. The delivery address uses a Canadian postal code (form A1A 1A1), not a US ZIP.

The official app language switcher is independent of this desk. We measured the public site on 6 Oct 2026. Field names in the estimator often stay English even when the chrome is translated. The delivery address must still match Canada. Switching chrome language on ootdbuyspreadsheet.ca does not change the official app. Confirm the in-app language the morning you order toward Canada.

The finds index this desk reads is English (sneakers, hoodie, jacket). Local words often return zero cards — that is an English index, not an empty shop. Type the English key. Measured 6 Oct 2026 via w2clinks on ootdbuyspreadsheet.ca. The category wall still exposes the English keys (sneakers, hoodie, jacket) so you can paste them into w2clinks on ootdbuyspreadsheet.ca. Measured 6 Oct 2026.

Twice: first the goods plus China domestic shipping into the warehouse, later the international line to Canada. Between those payments you can consolidate. This desk never charges you; OOTDBuy does, in-app. Warehouse photos sit between the two payments. Do not book international freight to Canada until you have accepted QC in-app.

On the official SPA the currency switcher has been observed to change the symbol without converting the digits. This desk converts the China warehouse card to CAD as a dated display (X-Rates 6 Oct 2026), not a checkout price. Re-read the number in-app the morning you pay. If the official SPA still prints USD digits after you pick CAD, trust the digits and https://ootdbuy.com/estimation/, not this HTML. Display rate dated 6 Oct 2026.

Only inside https://ootdbuy.com/. Typical rails are card, PayPal and balance top-up — confirm in the official FAQ the same day. ootdbuyspreadsheet.ca never takes card data and does not store a saved method. Register links on this desk never collect card numbers. Those fields exist only on https://ootdbuy.com/. ootdbuyspreadsheet.ca has no saved method.

Most air SKUs bill max(actual, L×W×H/divisor) with the result in kilograms (the widget shows grams). A puffy jacket is light on the scale and expensive in volume. Geometry only — live money is in https://ootdbuy.com/estimation/ with destination Canada. The widget uses 35×25×10 cm and 1000 g as a lab habit; your carton will differ. Open https://ootdbuy.com/estimation/ with destination Canada before you pay freight.

Who pays duties into Canada is on the booked SKU. A broker or last-mile can add a collect fee. Educational source: CBSA. Use a Canadian postal code in the estimator, not a US ZIP. No declared-value coaching. Prepaid vs collect is chosen when you submit the parcel, not when you buy the goods. Read the SKU heading and CBSA the same morning.

GST/HST and CBSA thresholds change. Read CBSA and the ranked GST article on this host the morning you ship. This desk does not invent a rate or a declared value for Canada. A screenshot of a threshold from Discord is not a filing. CBSA is the source this desk names. We will not invent a declared value for Canada.

Yes — that is the usual saving. Pieces wait in the warehouse until you submit a parcel. Free storage on this agent: Official Storage notice: 90 free warehouse days from received (https://ootdbuy.com/notice/details?id=1740664252140720130); unmatched parcels 30 days from signed-for. Confirm that article the morning you ship (6 Oct 2026).. If QC splits cartons, estimate each carton to the same destination Canada. Storage clock on this agent: Official Storage notice: 90 free warehouse days from received (https://ootdbuy.com/notice/details?id=1740664252140720130); unmatched parcels 30 days from signed-for. Confirm that article the morning you ship (6 Oct 2026).. After that the warehouse can charge or dispose — official Help, not this page. Split cartons each need a Canada estimate.

Yes, warehouse QC photos land in the app after the piece arrives in China. Extra angles are often a paid add-on. Disputes are easier while it is still in the warehouse, not after it has cleared last-mile. If a photo is blurry, buy another angle in-app before the piece leaves China toward Canada. This desk cannot open a ticket.

Tobacco, alcohol, medicines and banned goods do not travel. Liquids, powders and pastes can need dangerous-goods paperwork. That is platform rule, not CBSA law. Restricted / price-0 cards on this catalogue are not buyable. Restricted is a platform purchase block, not a CBSA seizure notice. Price-0 cards on ootdbuyspreadsheet.ca are not a shop error you can checkout.

The source link is not available for agent purchase, or the price could not be read. Do not plan a haul around a zero. Transborder shops are often out of scope. Check the live OOTDBuy product page. Price 0 often means the Weidian or Taobao link died. Open the live OOTDBuy product page the same day; do not plan the haul on this HTML.

Official FAQ covers estimated vs actual weight and postage refunds. This HTML is not a live quote. Re-run https://ootdbuy.com/estimation/ with destination Canada after warehouse photos. Refunds for actual vs estimated weight are an official FAQ topic. Re-run https://ootdbuy.com/estimation/ after warehouse photos, destination Canada, then pay.

Only on https://ootdbuy.com/, never here. ootdbuyspreadsheet.ca cannot see your account. Use in-app chat / the official Help Center. The estimator destination for this desk is Canada, not the TLD and not “Europe” as one country. ootdbuyspreadsheet.ca cannot look up an order ID. Keep the in-app number. Claims and chat live on https://ootdbuy.com/ only.